Return & Refund Policy

At Zentia, your satisfaction is our top priority. If your purchase doesn’t meet your expectations, our clear and simple Return & Refund Policy is here to make things right effortlessly and efficiently.

Return Policy

• Order Inspection: You are allowed to check your order before the courier leaves.
• Return Period: Returns are accepted within 7-14 days of receiving your order. All returns are subject to a return shipping fee.

Eligibility for Return

• Items must be unworn.
• Original tags must be attached.
• Items must be undamaged, unsoiled, and free from scents or perfumes.

Refund Policy

• We offer a full money-back guarantee within 24 hours of receiving your order, provided the item is in its original condition.
• Refunds will be processed within 7-14 days of receiving the returned item and will be issued to the original payment method.

Exchange Policy

• A shipping fee of 90 EGP will be applied to exchange orders
• Orders can be exchanged within 7 days of receipt. 
• To request an exchange or refund, please email us at zentiaegypt@gmail.com with your order number, or contact us via Instagram @zentiaegypt to confirm your size and arrange the exchange or refund.

Important Notes

• Return Process: Refunds are processed once we receive the returned item and confirm that it is in its original condition.

If you have any questions or need further assistance, please do not hesitate to reach out to us.

We appreciate your trust in Zentia and look forward to serving you again.